The numbers an owner actually reads
What happened yesterday, who handled it, how fast, and what it cost — plus a switch for every module, per property.
Property overview
Every stay, in numbers
Requests
7,560
Avg. response
1.8 min
Occupancy
81%
Request volume
+9% vs. previous periodRequests by department
Analytics
Requests, calls, response times and peak hours, broken down by department and channel, so staffing decisions have something behind them.
- Volume and response time by department
- Peak-hour view for rostering
- Channel mix: phone, WhatsApp, web, email, in-room
Daily report email
One digest in the owner's inbox every morning: what came in, what was closed, what slipped, and what the agent handled on its own.
- Scheduled per property
- Delays and escalations called out
- No login required to read it
Multi-property
NewOne login across a group, with settings, menus, staff and rosters kept per property, and reporting that rolls up.
- Per-property modules and settings
- Group-level reporting
- Staff scoped to the properties they work at
Staff work history
NewEvery request a person handled, how long they took, and where they were escalated past — the record that makes auto-assignment and reviews fair.
- Per-person request and order history
- Average handling time by task type
- Feeds smart auto-assignment
Operational & compliance audits
Keep a complete, audit-ready record of guest requests, inspections and corrective actions. Give internal teams, management and auditors the history they need without piecing together spreadsheets, calls and WhatsApp messages.
- Room-wise guest request and resolution history
- Reusable operational, health, hygiene and safety checklists
- Audit findings with corrective actions, owners and status
- Downloadable reports and past inspection records
Occupancy reports
See occupied, vacant and expected rooms alongside arrivals and departures. Give managers a daily view of occupancy to support housekeeping plans and staffing decisions.
- Daily occupancy, arrivals and departures by property
- Occupied and vacant room counts with occupancy rates
- Date-based reports for planning and review
The rest of the platform
See the reports before you commit
Try Room Mitra free for one month. We help you set up your property, and your free month starts when you go live.